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IT Front Office
Serena products for the IT Front Office help IT organizations improve engagement with the business. Serena helps IT capture business requests in a unified portal, prioritize all IT demand, and provide analytics across the entire IT lifecycle. The Serena products below fulfill your IT front office solutions:

Serena Request Center
Serena Request Center provides your IT organization with a solution to help create a contemporary, new face of IT. It can serve as the single point of contact between your customers and your IT organization and as the single entry point into your service desk or other SBM-powered applications.

Serena Demand Manager
Serena Demand Manager provides IT organizations a fast, easy, and intelligent way to prioritize and fulfill all IT demand. Key capabilities include collaborative scoring, voting, and resource estimation to help IT assess the scope of business requests. Serena Demand Manager also provides what-if portfolio analysis to quickly model various scenarios and help IT select the optimal group of initiatives.

Serena Dashboard
The Serena Dashboard provides IT organizations rapid insight into their end-to-end IT processes, including KPIs and dashboards that are specifically designed for Application Lifecycle Management (ALM) and IT Service Management (ITSM). The Serena Dashboard offers metrics and dashboards are easy to deploy and update – no matter how frequently you may change your tools, processes and IT metrics.

Orchestrated Apps
Serena products for Orchestrated Apps help IT organizations quickly develop and deliver applications. Serena helps IT quickly define and manage requirements, manage configurations across distributed and mainframe environments, and deploy releases with confidence. The Serena products below fulfill your orchestrated application development and delivery solutions:

Serena Requirements Manager
Serena Requirements Manager helps you orchestrate your entire requirements definition and management lifecycle – helping you give your customers what they really want, accelerate your development, and confidently deliver high-quality requirements. It provides capabilities for rapid prototyping, requirements process control, requirements traceability and easy reuse.

Serena Development Manager
Serena Development Manager helps global development organizations orchestrate application development across disparate development tools, departmental processes and platforms – from mainframe to mobile. Serena is a recognized leader in helping IT organizations manage changes and configurations for over 30 years.

Serena Release Manager for App Dev
Serena Release Manager is the most sustainable model for apps release – a persistent, automated system that addresses end-to-end workflow. Repeatable. Scaleable. Efficient.

Agile Planner
Make your agile teams more effective and productive with Agile Planner, which combines agile management software, best practices, and coaching.

Project & Portfolio Management
Serena Project & Portfolio Management provides portfolio, project, resource, demand, and financial management—all in one spot. Get immediate convenient access, reduced costs, and shorter time to implementation.

Orchestrated Ops
Serena products for Orchestrated Ops help IT organizations efficiently manage IT services. Serena helps IT fulfill business requests, manage SLAs, and release services into IT Operations – all with a highly flexible, process-based approach. The Serena products below fulfill your orchestrated operations solutions:

Serena Service Manager
Serena Service Manager lets your organization automate their end-to-end IT service delivery process, provide a simple yet powerful interface to all service desk users and gain complete visibility into the status of issues across the service life-cycle. It flexibly adapts to the way your service desk users work while providing a foundation for integrating and optimizing other core IT processes.

Serena Release Manager for IT Ops
Serena Release Manager helps you reduce deployment costs and enable the delivery of additional revenue as applications go online faster and sooner. It helps you increase the flow of operational releases into production while improving release quality.

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