Experience YourListen.com completely ad free for only $1.99 a month. Upgrade your account today!

24 Season 2 Leveraging Tech To Improve C…ustomer communication

  • played 6.27 K times
  • uploaded
  • in Podcasts
Embed Code (recommended way)
Embed Code (Iframe alternative)
Please login or signup to use this feature.

Jeff Gothelf, organizational designer and co-author of the best-selling Lean UX and the forthcoming book Sense and Respond, joined us on for a conversation about leveraging technology to improve customer communication.

As consumers come to expect 24/7 responses from businesses, the companies that embrace continuous communication with customers gain a competitive edge. Jeff will discuss his insights on the value of platforms that enable real-time responses. He’ll also explain why management should support cross-functional development between product strategy, development, and design teams.

View the webcast here: https://youtu.be/NTnrdMcrEdw

Licence : All Rights Reserved